Jennifer Sherman Founder Series · Volume I

Talent Acquisition / 15

The Talent Acquisition Function Is Bigger Than the Recruiter

A sustainable hiring operation is an infrastructure question.

Jennifer Sherman

Founder & CEO, BeIDT Health

2026-10-24 · 3 min read

Recruiting activity is visible; the decisions supporting it are often not. Without accurate requisitions, qualified managers, clear approvals, candidate records, and useful analytics, even skilled people struggle to deliver consistently.

The deeper issue

Employers often try to solve a broken hiring process by hiring one exceptional talent acquisition professional. That person may work hard and still spend most of the day chasing approvals, clarifying compensation, and recovering information from email threads.

A functioning talent acquisition capability needs at least five coordinated disciplines: demand planning, role authorization, sourcing and engagement, structured selection, and post-hire learning. Each discipline needs an owner and a measure. If managers can open positions without defining success, sourcing begins with ambiguity. If candidates are interviewed but nobody owns feedback deadlines, momentum is lost. If nobody studies early departures, the organization never learns whether its selection assumptions were sound.

Audit the system with one completed hiring journey. Identify every time a professional waited because the employer lacked information or an accountable decision-maker. Then distinguish work that a talented person can improve from work that requires an organizational policy. A capable employee should not have to compensate for missing infrastructure indefinitely. Build the function so good people can succeed without becoming the system themselves.

What this means inside a behavioral health organization

Hiring activity is visible; the decisions supporting it are often not. Without accurate position requests, qualified managers, clear approvals, candidate records, and useful analytics, even skilled people struggle to deliver consistently.

Organizations sometimes expect one talented hire to fix their hiring. That person may be excellent. But if approvals stall, managers are unprepared, and no one can see where candidates are waiting, their skill is spent working around the system rather than through it.

For the staffing and structure of an internal team, see building an internal talent acquisition function. This article focuses on the infrastructure that any team depends on.

A practical move for employers

Audit the five essentials: demand planning, role approval, sourcing, selection, and post-hire feedback. Assign owners and establish operating measures for each.

What I would watch

Look for stages where candidates wait without communication or managers repeatedly restart decisions. The value of measurement is not the report itself; it is the decision that follows and whether the underlying condition improves.

My position

Build the function, not merely the activity.

If your organization is facing this challenge, begin with an honest diagnosis of the operating conditions and the people affected. BeIDT Health can discuss which workforce approach fits the evidence, rather than assuming every problem needs the same service.